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Common issues with OneNote
Common issues with OneNote

Why Pleexy can't sync OneNote tasks in Specific Cases?

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Written by Vic K
Updated this week

In the realm of productivity and task management, synchronization and integration play crucial roles in helping individuals streamline their workflows. However, certain cases present challenges when it comes to syncing OneNote tasks via Pleexy.

In this article, we will explore the reasons behind these limitations and understand why certain scenarios pose obstacles for seamless synchronization. By shedding light on these cases, you can gain insights into the inner workings of the OneNote connection and develop a clearer understanding of the constraints involved.

If your tasks in OneNote are not syncing or not appearing in your task manager after making changes (such as completing a to-do item), it could be due to a few possible reasons.

Prolonged Sync Times Due to Microsoft's API

Another factor that can impact the synchronization of OneNote tasks with Pleexy is the performance and response time of Microsoft's API. Pleexy relies on the API provided by Microsoft to access and sync tasks from OneNote. However, the API's performance can vary, and during periods of high usage or maintenance, syncing tasks may experience delays. This can result in longer sync times, potentially affecting the real-time availability of tasks across platforms. It's important for you to be aware of this limitation and manage your expectations regarding the speed of synchronization.

OneNote also has rate limits, which means that when Pleexy tries to send too much information too quickly, it saves the synced data and has to wait until the rate limit resets before trying again. This waiting time can make syncing slower for certain connections. To speed things up, it's suggested to delete any unnecessary information from your synced pages.

Sometimes, it takes a while for new pages to appear on certain accounts through the API. To avoid this problem, you can use notes that have already been synced instead.

Incorrect tags used to create tasks

When using Pleexy to sync tasks from OneNote to your task manager, it's important to note that only specific tags in OneNote are recognized as tasks by Pleexy. If you create action items in OneNote using tags that are not on the recognized list, Pleexy will not identify them as tasks, resulting in the failure to sync them with your task manager.

When utilizing any of these tags in OneNote, Pleexy will recognize them as tasks and ensure their synchronization with your designated task management system:w

  1. To Do

  2. Discuss with person

  3. Discuss with manager

  4. To Do Priority 1

  5. To Do Priority 2

  6. Client request

  7. Schedule meeting / Call back

It's essential to use these recognized tags when creating action items in OneNote if you intend to sync them with Pleexy. By adhering to this specific tag format, you can ensure seamless task synchronization and maintain consistency across platforms.

Data overload

Sometimes we tend to add too much data in just one Note or Page from OneNote. This may cause Microsoft's API to reach a rate limit error, which prevents tasks to be synced.


To prevent encountering rate limit errors and ensure smooth synchronization of tasks from OneNote, we advise avoiding overloading a single Note or Page with excessive data. Instead, we suggest dividing your information across multiple notes and pages. By doing so, the likelihood of encountering rate limit issues significantly decreases.

Empty cells in tables

OneNote provides the ability to create tables, but when a table contains empty cells, it becomes difficult to accurately map tasks to your task manager. Pleexy typically relies on specific data points to identify and synchronize tasks effectively. Empty cells lack the necessary information required to create meaningful tasks, resulting in potential inconsistencies or errors during synchronization.

To-Do Items Inside Tables

When a OneNote table contains a to-do item, it presents another challenge for synchronization with Pleexy. To-do items inside tables may have a different structure and formatting compared to standalone tasks. Pleexy's synchronization algorithms are designed to work with standard task formats across various platforms. However, the unique structure of to-do items within tables makes it difficult to accurately interpret and map them as separate tasks.

Tasks as Images

OneNote offers the flexibility to embed images within notes. While these visual elements can enhance note-taking and organization, they pose limitations when it comes to task synchronization. Objects or images lack the required metadata and structure to be recognized as individual tasks. Pleexy relies on standardized task formats and textual information to identify tasks for synchronization. As a result, tasks embedded as objects or images in OneNote cannot be consistenly synced with Pleexy.

Indented Tasks

OneNote allows users to create hierarchical structures by indenting tasks within their notes. While this feature enhances organization within the note-taking app, it presents challenges for synchronization with external tools like Pleexy. Hierarchical tasks require a specific task structure and relationships that may not be easily transferred or accurately represented in other platforms. Consequently, indented tasks in OneNote may not sync seamlessly via Pleexy.

Microsoft's infrastructure

Another possible reason why your notes are not syncing properly might have to do with recent API issues that started after some changes were made to OneNote’s infrastructure. Because of this, some users may experience inconsistent synchronization of tasks and updates. It appears to be an unpredictable behavior of OneNote’s API since we've observed that it has improved for some users but has not for others.

We have been working with the OneNote team the past years to help address the issues and make the API more efficient but ultimately, the implementation of fixes is up to Microsoft.

We hope that a resolution to the problem will be rolled out soon.

Conclusion

Syncing OneNote tasks via Pleexy can present challenges due to limitations such as empty cells in tables, to-do items inside tables, tasks embedded as images, indented tasks, prolonged sync times due to Microsoft's API, and recent changes to Microsoft's infrastructure. These factors can hinder the accurate mapping and synchronization of tasks between platforms.

While Pleexy strives to address these limitations and collaborate with the OneNote team, it is essential for you as our user to be aware of these constraints and manage your expectations regarding synchronization speed and consistency.

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